Pd111 FAQ — All your
Answers to your questions here

If you're having trouble logging in, first check that Caps Lock is off and enter your password carefully. If you keep getting it wrong, use the "Forgot Password?" option. Try clearing your browser cache and logging in again. If the problem persists, reach out to our 24/7 Live Chat support.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. Your password should be at least 8 characters long and is most secure when it combines numbers, letters, and special characters.

KYC verification may be required for large withdrawals at pd111. It protects your account and helps prevent fraud. You will typically need to upload a photo of your national ID or passport. The verification process is usually completed within 24 hours.

No. pd111's policy allows only one account per person per device. Creating multiple accounts may result in all accounts being suspended and balances forfeited. Other family members may use their own accounts on separate devices.

The minimum deposit at pd111 starts from BDT 200. The maximum limit may vary depending on the payment method and account type. VIP members can deposit at higher limits. Contact our support team for the exact limits.

If your balance hasn't been credited within 30 minutes of making a deposit, contact live chat with your transaction ID or reference number. Our team will verify and resolve the issue promptly. Keeping a screenshot of your deposit will help speed up the process.

The minimum withdrawal amount at pd111 is BDT 500. To withdraw bonus winnings, the bonus turnover requirement must be met first. on the Withdrawal Page View full terms and conditions. Having KYC verification completed allows withdrawals to be processed even faster.

If a withdrawal is cancelled, the funds will be automatically returned to your pd111 wallet. You'll receive a system message explaining the reason. Common reasons include: name mismatch between your account and payment method, unmet turnover requirements, or incomplete information. Resolve the issue and resubmit your request, or contact support for assistance.

Bonus turnover means you must wager the bonus amount a specified number of times. For example, a 10x turnover on a BDT 1,000 bonus requires BDT 10,000 in total bets. Sports Betting, casino, and slot games all count toward the turnover. To learn the specific terms Promotions Page here.

The weekly cashback bonus at pd111 is credited every Monday. You receive a set percentage back based on your total net loss from the previous week. Cashback is added directly to your wallet. VIP members receive cashback at a higher rate.

Yes. If a match is cancelled or postponed, or if a bet is voided under pd111's rules, your stake is automatically refunded. The amount is returned directly to your wallet and is visible immediately. For full details Terms and Conditions here.

pd111's Live Casino lets you play Baccarat, Blackjack, Roulette, Dragon Tiger, and Andar Bahar with real dealers. There are also hundreds of slots and fishing games available. on the Casino Page View the full list of games.

Go to Account Settings and enable 2FA from the "Security" section. A one-time OTP will be sent to your mobile number each time you log in. With 2FA active, no one can access your account even if they know your password. We strongly recommend keeping it enabled.

If you notice any suspicious activity, change your password immediately and notify us via Live Chat. Our security team will quickly lock the account and investigate. The sooner you report any unauthorized transactions, the easier it is to resolve. Never share your password with anyone.